ProMoM was recently contacted by Dena Ferreira, a nursing mother who relayed that during a
recent flight on Jet Blue Airways (December, 2003) she was repeatedly harassed by flight attendants who insisted that
Jet Blue policy requires that breastfeeding mothers cover their child's head with a blanket while nursing. Dena has
posted a copy of the letter detailing the incident
in our Activism Forum.
SUCCESS! In response to letters from ProMoM, Jet Blue has clarified its policies and has stated its commitment to ensuring that breastfeeding mothers are treated with sensitivity in the future. Here is the response letter that we received:
Dear Ms. Anagnostou,
I appreciate hearing back from you and for your insights regarding the rights of nursing mothers. You may be interested
to know that our VP of Inflight, Vicky Stemmons has also received a copy of your comments and has already addressed this
matter personally with our inflight trainers and the crewmembers involved.
I think we are in agreement that our inflight crewmembers reaction to this specific situation was entirely
inappropriate. As a result, we can assure you that we will educate and coach all of our inflight crewmembers about
a nursing mother's rights. This includes respecting their preference to nurse where and when they choose, with or
Thank you again for offering your suggestions so that we can continue to improve our customer service and ensure
nursing mothers feel comfortable traveling on JetBlue.
Supervisor Customer Commitment